Efficient. Dynamic.
End-To-End. Grievance
Management System.

Streamline Grievance Handling Procedure in HRM and maintain an End-To-End Record of the Grievance Life Cycle – all in one place!

Key Features

Configurable & Flexible

The Highly Configurable System lets you Categorise Grievances into various types. This means that you can sort all grievances according to the seriousness and priority of the issue. You can also Define Categories for Grievance Types and other Grievance-related processes. This helps in sorting and categorising grievances based on Type, Priority, etc. Sorting and categorising also allow you to set reminders and alerts for certain categories and be more efficient with the redressal process.

Lifecycle Management

Life Cycle Management comes in when it becomes difficult to track the status of an ongoing grievance or when you want to look back at a previous case. You can View and Manage the entire Life Cycle of a Grievance in just one click. An End-to-End Solution to all Grievance-related Complications. View, Define and Manage the Type and Status of Action.

Alerts and Reminders

Never miss out on any status updates! At times, minor grievances slip out of the mind and then they come back as greater ones. Prevent this from happening and get Alerts and Reminders via Email at every step. Stay Updated with Every Single Grievance and its current status for Enhanced Efficiency.

Workflow Management

Workflow meets Grievance Management. Just like you stay updated with the workflow of employees, you can now see the entire flow of the Grievance. See what steps were taken, their turnaround times, and all the actions taken just with one click. The System will record every action directly from Email, Letters, Phone calls and Meetings. Get a detailed report for every Grievance, stored and managed in one place!

Electronic Protection

Secure all the Grievances by defining access roles to only the involved parties. The activities are encrypted so that no one can access and disturb the workflow. You can define roles for employees and team members to make the redressal even smoother. An extra layer of protection can be added for sensitive cases which lets you manage them discreetly. Such cases are only visible to those who need to be involved.

Dashboards & Analytics

View Grievance status directly on the interface and get all information related to it on powerful dashboards. Added analytical tools provide you with the ability to analyze huge chunks of information in simple stats. This helps you manage grievances better and make efficient decisions.

Choose efficiency in Grievance Management

Simplifying Employee Relations

Managing grievances in HRM can be a complex and time-consuming task. Traditional methods often need help to keep track of complaints and ensure timely resolutions. Infotrack’s Employee Relations Management tools bridge this gap, fostering stronger connections with your workforce and simplifying grievance management.

Employee Relations Software: Beyond Basics:

While basic HR software enhances communication and employee relations, it needs to address grievances effectively. Infotrack goes beyond the basics with dedicated Employee Grievance Systems and Grievance Management Software.

Infotrack’s Grievance Management Solution:

Efficient Grievance Handling: Our system tackles every aspect of grievance management, from initial reporting to final resolution. This end-to-end service streamlines the entire process.

Reduced Employee Turnover: 

Addressing grievances promptly fosters positive employee relations, leading to lower turnover rates and a more stable workforce.

Incident Management: 

A Crucial Piece Effective employee relations rely heavily on a robust Incident Management System.  These systems, coupled with incident reporting software, empower organizations of all sizes to improve employee relations and satisfaction. In India, with its large workforce, a central incident management system becomes even more critical.  Incident reporting software is equally essential, as incidents can only be addressed once reported.

Contact Infotrack and discover how our comprehensive suite of HR solutions, including Grievance Management Software and Incident Management tools, can transform your employee relations and empower your workforce.

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