ER Suite Court Cases Management

A comprehensive suite of employee relations solutions for HR professionals. Configure the application to meet your requirements, gain control of employee relations to advance business, accomplish business goals faster and with fewer incidents.
Our single unified Employee Relations Suite aids in recording, tracking and investigation of incidents throughout your organization, helping you create visibility and uniformity. Our solutions support different practice areas such as investigations, grievances, litigation, appeals and ethics for managing issues across legal, employee relations and HR. By leveraging Infotrack’s ER Suite platform and powerful content management capabilities, caseworkers are
empowered to handle complex and unpredictable grievances more effectively with the support of contextual content and smart analytics.

Automation of lifecycle of ER processes:

ER Suite Management Features

Workflow Management

Configure workflows for each case type; assign stages, steps and timeframes, helping to ensure consistency across processes. Steps can be added manually on a case-by-case basis.

Case extension

When a case step is extended, a reason for this extension can be captured and all the case proceedings and actions are tracked.

Document repository

Record every detail of an employee case, including all correspondence (email, letter, phone or meeting). Everything associated with the case is stored and managed in one place.

Flexible role-based access & Electronic Protection

User-defined access roles allow you to control access to each ER case and what users can undertake. Sensitive cases can be managed discreetly with visibility granted to only those who need it.

Dashboards and Analytics

Powerful dashboards and analytics engine provide you with the tools to analyse information within to proactively manage cases, reduce case costs by resolving cases quicker, and enhance the decision-making process.

Alerts & reminders

Keep up-to-date with approaching deadlines in the office and on the go. Email alerts inform case automatically save all case management correspondence in one place.

Auto-populated templates

Letters and emails can be built-in and automatically populated. Users can send, reply and automatically save all case management correspondence in one place.

Seamless Integration

Ease of interfacing with other systems allowing information to be shared across existing systems.

Court Cases Management Features

Configurable and Flexible

Configure and setup process related details related to Judicial Court Type, Judicial Court, Advocate/Lawyer details, etc.

Case Life cycle Management

End to End Case Life cycle management including hearing details, actions, related documents tracking, proceeding, etc.

Alerts & reminders

Keep up-to-date with approaching deadlines in the office and on the go. Email alerts inform case automatically save all case management correspondence in one place.

Workflow Management

Configure workflows for each case type; assign stages, steps and timeframes, helping to ensure consistency across processes. Steps can be added manually on a case-by-case basis. Record every detail of an employee case, including all correspondence (email, letter, phone or meeting). Everything associated with the case is stored and managed in one place.

Electronic Protection

User-defined access roles allow you to control access to each case and what users can undertake. Sensitive cases can be managed discreetly with visibility granted to only those who need it.

Dashboards and Analytics

Powerful dashboards and analytics engine provide you with the tools to analyse information within to proactively manage cases, reduce case costs by resolving cases quicker, and enhance the decision-making process.

Disciplinary Action Management Features

Configurable and Flexible

Configure and setup process related details related to Action types, Actions, Punishment type, Punishment details, Staff Regulation, etc.

Case Life cycle Management

End to End Disciplinary Action Life cycle management including the type of action, steps were undertaken and final action taken with impact on salary if any.

Alerts & reminders

Email alerts are triggered to facilitate the process and enhance efficiency.

Workflow Management

Configure workflows for each Disciplinary Action type; assign stages, steps and timeframes, helping to ensure consistency across processes. The system will capture all correspondence (email, letter, phone or meeting). Everything associated with the Disciplinary Action is stored and managed in one place.

Electronic Protection

User-defined access roles allow you to control access to each case and what users can undertake. Sensitive cases can be managed discreetly with visibility granted to only those who need it.

Dashboards and Analytics

Powerful dashboards and analytics engine provide you with the tools to analyze information within to proactively manage Disciplinary and efficient decision-making process.

Grievance Management Features

Configurable and Flexible

Configure and setup process related details related to grievance types, grievances, etc.

Grievance Life cycle Management

End to End Grievance Life cycle management including the type of action, grievance acceptance/rejection, turnaround times, etc.

Alerts & reminders

Email alerts are triggered to facilitate the process and enhance efficiency.

Workflow Management

Configure workflows for each Grievance, action and steps taken along with turnaround times, helping to ensure consistency across processes. The system will capture all correspondence (email, letter, phone or meeting). Everything associated with the Grievance Action is stored and managed in one place.

Electronic Protection

User-defined access roles allow you to control access to each case and what users can undertake. Sensitive cases can be managed discreetly with visibility granted to only those who need it.

Dashboards and Analytics

Powerful dashboards and analytics engine provide you with the tools to analyze information within to proactively manage Grievance and efficient decision-making process.

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